Property Owner Contact Info Form & Communication Delivery Method Declaration.

Customer Engagement Declaration & Contact Detail Capture

Communication Delivery: Digital or Postal?

We prioritise customer communication and engagement in the new digital world, and property management is no exception. We often need to get prompt information out to you, as well as letters, invoices, budgets, accounts, AGM notices and many more documents for your attention and files.

The postal service in the UK requires a 3-4 day delay on documents, as well as certain documents or packs that we are requested to send to you by your directors incurring additional costs in printing and postage as they are in addition to the normal contractual documents required of us. This cost needs to be passed to the service charge account, which we would prefer to send via email which is free of charge to all.

We are also able to serve all invoices, major works notices and other statutory demands and requirements under Landlord & Tenant law, as well as your lease, via email for no additional charges, allowing us to get the information to you quickly and digitally for you to store on your computer for easy filing, processing and retrieval. You will also be invited to engage with us on our new web portal and smartphone app once launched later in the summer, which is only available to those who opt into digital communication.

In order to provide this service to you, we need you to confirm your acceptance that you are agreeing to receive all documents, invoices, letters, demands, budgets, AGM notices and other statutory demands, via email, instead of the post, so we can update your records and ensure nothing is missed out.

At the end of this form you will need to confirm if you are in agreement to opt in to the new digital communications or whether you wish to receive all communication via post. We are unable to mix the two methods, so if you opt for postal communication, all documents, invoices, budgets, AGM packs, etc. will be sent via post, including updates and site information, and the web portal or app will not be available as all communication will have to arrive in the post by instruction from you. If you change your mind in the future, you just need to complete this form again so we can change your delivery methods.

This form is designed to also capture your latest contact details, to ensure we have the most up-to-date contact information and service details, avoiding documents going to the wrong or out-of-date addresses or emails.

Please fill in this form as fully as possible to enable us to keep up-to-date information on our system.  If there are more than two leaseholders or owners on the land registry titles or leases, please include all full names and their details with names against the contact information so we can label them appropriately.

The information you have provided is subject to the General Data Protection Regulation, please visit our Privacy Policy on this website to learn more about what data we capture and how it is processed.