Out Of Hours – Emergencies & Contacts
1. General Emergencies
2. Emergency Water Leaks
3. Automatic Gate & Garage Door Failures
4. Fire Alarm Activations
1. General Emergencies
If you have a problem outside of normal office hours, please follow the instructions below for Evolve’s Out of Hours:
- If you have a fire or any other serious emergency which is a threat to life or property, call 999 immediately
- If you can smell gas, call 0800 111 999 immediately
- If you have a power cut or other electrical supply problem, call 0800 072 7282
If there is still a problem which requires immediate attention, please contact our ‘Out of Hours’ provider, TNA Services on 02382123366 – Our ‘Out Of Hours’ provider is only able to undertake emergency work whilst the office is closed and only the freeholder/management company’s covenanted responsibilities. They may only make the issue safe and return during office hours to complete the works.
2. Emergency Water Leaks
If you are experiencing water coming through your ceiling in a flat or apartment please following the instructions below:
- Contact the flat above you and advise them of the problem and ask them to urgently check any accessible pipework or drains to see if there are any obvious problems.
- If the property above is able to find and isolate the problem, make a note of the cause. If they are unable to find the cause and the water leak is serious, ask the property owner if they are able to isolate the water supply to their property using the stop cock until they have arranged for a plumber to attend.
- Move any objects away from areas in your flat where any water is getting through, as much as you can.
- If there is still a problem which requires immediate attention, please contact our ‘Out of Hours’ provider, TNA Services on 02382123366 – Our ‘Out Of Hours’ provider is only able to undertake emergency work whilst the office is closed and only the freeholder/management company’s covenanted responsibilities. They may only make the issue safe and return during office hours to complete the works.
3. Automatic Gate/Garage Door Failures
If you are experiencing a problem with your automatic gates, electric garage doors or electric shutters out of hours, please contact the nominated contractor:
If there is still a problem which requires immediate attention, please contact our ‘Out of Hours’ provider, TNA Services on 02382123366 – Our ‘Out Of Hours’ provider is only able to undertake emergency work whilst the office is closed and only the freeholder/management company’s covenanted responsibilities. They may only make the issue safe and return during office hours to complete the works.
4. Fire Alarm Activations
If the fire alarm is going off out of hours you must call the local fire service in case it is a genuine emergency and follow their instructions. Please then contact our ‘Out of Hours’ provider, TNA Services on 02382123366 – So that they can attend to reset the panel and ensure it is left safe.
If you have any other problem outside of office hours but which isn’t an emergency, please contact us during office hours or email us and we will get back to you.
Evolve Block & Estate Management is a proud regulated 
Member No: 793115